Overview

Job Type: Full-time permanentLocation: UK (Remote)Salary: £20,483.84Hours: 32 hours per weekShifts: earlies and late shifts availableResponsibilities

Be the first point of contact for emergency alarm calls, ensuring a swift and efficient response.Support sheltered housing residents and those living independently, ensuring their safety and well-being.Deliver exceptional customer service with empathy, professionalism, and a smile, even over the phone.Manage difficult conversations with empathy and control, turning challenging calls into positive experiences.Maintain confidentiality and professionalism in every interaction.Work closely with a supportive team, fostering a collaborative and positive working environment.Qualifications

Experience working in a call centre role handling a high number of incoming callsRelevant experience includes Local Authorities, Emergency Services, retail call centres or British Telecom control centres (desirable)Must be able to follow lengthy processesA solid general education is requiredProficiency in Microsoft Office (Word, Excel, Outlook)Strong attention to detail and accurate data entry skillsExcellent communication skills, both spoken and writtenAbility to remain calm, patient, and tactful under pressureOrganised, reliable, and detail-orientedA proactive problem-solver who uses initiativeShift Information

Early and late shifts available as separate rolesWeekends are required fortnightly and some bank holidays (hours back in lieu)Please apply today to be considered for this opportunity.

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