Marston Holdings'' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK''s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others? If you''re passionate about delivering exceptional customer service and want to make a real impact, we''d love to hear from you. We''re looking for a Senior Service Desk Analyst to join our growing Technology team. This is more than a support role. it''s an opportunity to become a trusted technical leader, mentor your colleagues, influence service improvements, and play a key role in delivering outstanding support to our customers. What You''ll Be Doing As our Senior Service Desk Analyst, you''ll be at the heart of our Service Desk, ensuring incidents and service requests are managed efficiently, professionally, and in line with agreed Service Level Agreements (SLAs). Act as the go to escalation point for complex technical issues. ..... full job details .....