Overview

Telefónica Tech (part of the Telefónica Group) is seeking a motivated Desktop Support Engineer (SC Cleared) for a 3-month contract. The role is onsite in London with a potential hybrid option and focuses on user management, virtual desktop support, and technical assistance across multiple platforms for a key customer.Key Responsibilities

Manage user onboarding, account setup, and offboarding across O365, AD, Teams, and collaboration tools.Provide mobile device support including MFA setup and configurations.Troubleshoot network and WiFi connectivity issues.Manage and triage support queues, ensuring timely resolution.Support legacy systems and enable secure remote access.Deliver end-user support for desktop and printing environments across sites.Ensure compliance with SLAs and KPIs.Location

London, United Kingdom — Onsite with potential hybrid optionDuration

3 months (contract); may extend.Qualifications

Proven experience in technical support and user management.Knowledge of virtual desktop environments and cloud services.Familiarity with mobile device management and MFA.Strong troubleshooting, communication, and teamwork skills.Security clearanceAdditional Information

At Telefónica Tech, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.We encourage applications from a wide range of individuals, irrespective of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Software DevelopmentIndustries

Software Development

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