OverviewAt Isio, we’re passionate about helping organisations and individuals navigate the complexities of pensions, benefits, and investments. We combine innovative thinking with deep industry expertise to deliver exceptional client service. We’re proud to support the Pensions Dashboard Programme – a transformative initiative that empowers individuals with better access to their pension information.

To support this critical work, we’re seeking a

Quality Assurance Manager

to lead and enhance our QA function within the Pensions Administration team.

This role can be based in any of our city centre offices with a hybrid workstyle.

Role OverviewAs

Quality Assurance Manager , you will play a pivotal role in ensuring the accuracy, compliance, and efficiency of our pensions administration processes. You’ll lead the development and implementation of QA frameworks across key areas including GMP Equalisation (GMPe), Pensions Dashboards, and core administration activities.

We’re looking for someone with proven managerial experience in Quality Assurance, ideally within a Third Party Administrator (TPA) environment, and with a strong understanding of Defined Benefit (DB) and Defined Contribution (DC) pension schemes.

Your team will focus on reviewing procedures, processes, and adherence to standards, as well as identifying and resolving data quality issues across member and scheme events. You’ll work collaboratively with internal teams to uphold quality standards, pinpoint root causes of inefficiencies, and create recommendation reports that support ongoing improvement.

Key Responsibilities

Leadership and Team Development

Coach and guide team members to achieve high performance.

Foster a collaborative, inclusive, and innovative team culture.

Align team goals with organisational strategy and change initiatives.

Quality Assurance in Pensions Administration:

Conduct quality checks to ensure compliance with regulations and internal policies.

Identify and resolve data discrepancies and inefficiencies.

Develop and maintain QA frameworks and tools.

Collaborate with teams to ensure accurate member data and benefit processing.

Stay ahead of legislative changes and update processes proactively.

Benchmark QA practices to drive best-in-class operations

Pensions Dashboard Programme

Lead integration of the Dashboard into existing processes.

Review data readiness and ensure compliance with regulatory standards.

Test data feeds and systems linked to the Dashboard.

Provide expert insights during internal and external audits.

Audit and Certification Management

Lead preparation and completion of external audits including:

ISO9001

AAF 01/20

PASA Accreditation

Institute of Customer Services Membership

Act as primary contact for auditors and certification bodies.

Continuous Improvement and Stakeholder Engagement

Define and monitor QA KPIs, reporting trends to senior leadership.

Recommend strategic improvements based on QA findings.

Liaise with internal stakeholders to ensure governance alignment.

Support client teams with QA reporting for trustee meetings.

Stay informed on industry developments and emerging technologies.

What We’re Looking For

Proven experience in pensions administration and quality assurance.

Strong understanding of regulatory frameworks and industry standards.

Excellent leadership, communication, and stakeholder management skills.

Analytical mindset with a focus on continuous improvement.

Experience with audit preparation and certification processes is a plus.

Proficient in using pensions administration systems and quality assurance tools.

What You Can Expect in Return

A competitive salary and market leading bonus scheme with stretch targets for high performance

Study support to help you achieve professional qualifications, with salary increases for exam passes

Development and training opportunities to support your career ambitions throughout your time with us

A friendly, and supportive team who will help you to deliver your best work

You can find out more about Isio and the benefits we offer here: Isio – Careers and Benefits.

What’s Next?Click on the ‘apply’ and follow the simple application process online.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com

Note:

This description reflects the current role and does not include the ongoing job postings or unrelated content listed in the original text.

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