The Customer Service Advisor will provide exceptional support to customers within the Automotive industry, ensuring queries are resolved promptly and professionally. This role requires excellent communication skills and the ability to handle multiple tasks effectively.

Client Details

This opportunity is with a medium-sized organisation known for its commitment to providing high-quality customer service within the Automotive industry. The company values efficiency and is dedicated to maintaining a supportive and innovative environment for its employees.

Description

• Answer incoming queries via phone and email.
• Answer incoming calls from Technicians.
• Liaise with the planning team to resolve customer queries.
• Resolve and investigate complaints that customers have raised.
• Liaise with Regional Managers for updates in relation to repairs and complaints.
• Providing quotes for customers.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service role on the phone is essential.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software or similar tools.
• A solution-focused mindset with the ability to handle challenging situations calmly.
• Keen attention to detail and organisational skills.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Flexible home and office working
• 25 day standard holiday allowance per annum
• Up to 10 days extra holiday per annum (Free of charge)
• Holiday buy scheme
• Free on-site parking
• Cycle to work scheme
• Gym-Flex, which provides discounted access to multiple different gyms.
• Life cover
• Self-funded private medical insurance
• Contributory pension scheme