Head of Operations – Repairs & Voids

A major new housing partnership is getting underway in Birmingham, covering repairs, maintenance and planned investment across Central and West Birmingham

We’re now looking for an experienced Head of Operations to play a key leadership role in establishing and driving operational excellence across this significant contract portfolio.

This is an opportunity for a senior housing professional who wants more than simply managing day-to-day delivery. You’ll have the autonomy and accountability to influence performance, develop teams, strengthen client relationships and drive meaningful commercial and operational improvement.

We’re looking for an established operational leader with a strong background in social housing repairs and maintenance.

You’ll bring:

• Significant senior operational experience across repairs, voids and/or maintenance

• Strong commercial understanding and experience of managing P&L performance

• A proven track record of improving operational and financial performance

• Experience leading large multi-trade teams and managing subcontractor partners

• Strong understanding of responsive repairs and housing maintenance delivery

• Strong knowledge of health & safety and compliance requirements

• A relevant qualification such as CIOB, RICS, HNC or degree would be advantageous, although relevant experience will be equally valued

• A full UK driving licence

Reporting to the Operations Director, you’ll take senior responsibility for the delivery and performance of multiple social housing repairs, voids and cyclical maintenance contracts.

You’ll provide clear direction across a large operational function, ensuring customers receive a high-quality service while the business achieves its financial, contractual and performance objectives.

Your responsibilities will include:

• Taking overall operational responsibility for responsive repairs, voids and maintenance delivery

• Leading and developing large, multi-trade operational teams and subcontractor supply chains

• Owning P&L performance, cost control, WIP, debt and margin improvement

• Driving productivity, efficiency and continuous improvement across the operation

• Using performance data and reporting to identify trends, risks and opportunities

• Ensuring contractual, regulatory, health & safety and compliance requirements are consistently met

• Holding regular operational and commercial performance reviews, challenging results and agreeing clear improvement actions

• Up to £90,000 salary car allowance

• 25 days annual leave bank holidays

• Flexible working opportunities

• Paid volunteering leave

• Family-friendly policies

• Employee Assistance Programme and counselling support

• Long-term career opportunities within a large housing and facilities services organisation