Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team. Location: Norwich City CentreWorking pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office and home working) Duration: 3 months initially Pay rate: 13.80 PAYE per hour + holiday pay Parking: Parking available, however, needs to be booked in advance, good public transport links.Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.Start Date: Monday 29th SeptemberThe roles:These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.The person will also be required to demand capture to so the call data can be analysed.Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.There are no data protection questions asked at this stage as this will be verified by the end team.The ..... full job details .....