IT Technical SupportLocation: Welwyn garden city (5 days on-site required)Contract Length: 12 months.Rate: 300 per day inside umbrella Join Our Team as an IT Technical Support Specialist!Our client is seeking an enthusiastic IT Technical Support Specialist to join their dynamic team! If you thrive in a fast-paced environment, enjoy solving complex issues, and are ready to support critical technology systems, we want to hear from you!About the Role:As an IT Technical Support Specialist, you will play a vital role in providing exceptional support to both our customers and colleagues across various technology platforms. Collaborating closely with Product, Engineering, and Infrastructure teams, you''ll ensure timely resolutions and keep everyone informed throughout the process.Key Responsibilities:Investigate and diagnose technology issues reported by users.Collaborate with peers, systems analysts, and managers to resolve or escalate incidents.Identify wide-impact issues and engage relevant teams to resolve them within SLA.Provide meeting room support and assist the Events team in delivering seamless support for executive events.Work with third-party contractors for major events (e.g., Tesco results broadcasts).Collaborate with technology teams (AV, Networks, Meeting Room Support) for testing during large-scale events.Maintain ownership of issues, ensuring timely updates for stakeholders.Stay updated with technology trends to improve resolution times and share insights with the ..... full job details .....