OverviewRole: People Advisor at Oktra – UK’s leading office design and build company. Level 7 CIPD.

About the CompanyOktra are the UK’s leading workplace design and build company, shaping places that connect people and inspire our everyday. With over 30 years of experience and B Corp certification, we create future-focused workplaces where people and businesses thrive.

Oktra''s designers, builders and strategists provide complete workplace consultancy — from a single office relocation, design and fit out, to workspace planning, refurbishment, and interior branding on a global scale. Our in-house model means that our clients benefit from speed, simplicity, and a single point of accountability at every stage of their journey.

We\''re headquartered in London, with a regional presence in the South, Midlands, and North of England.

Role OverviewManage all IT day-to-day queries, working in partnership with the MSP service desk and Head of IT to support 200+ users and contractors. To maintain and monitor IT systems, servers and understand and resolve technical issues in a prompt and professional manner.

This is a great opportunity for someone who is ready to progress and is willing to own and push IT systems forward in a growing, fast paced environment.

Key Accountabilities

Provide 1st/ 2nd line end user software or hardware queries via email, phone, or face to face

Own issues autonomously, fixing and delivering outcome to staff, maintaining relationships

Site IT first aid

Managing Site IT asset inventory and setups

Work with IT team to ensure any recurring technical issues are addressed and long-term fixes are implemented

Update tracking, ensuring calls have been logged and categorised accurately to provide reporting

Installing, configuring, and maintaining software and hardware components of computer and network systems through Microsoft Endpoint Manager or manually as required

Repair and replace damaged computer and network components

Enforcing security best practices to prevent cyber-attacks and security breaches

Maintenance to server environment

Build knowledge base to help support issues for future

Run training and user adoption and build documentation to assist with user self-service

Own new starters, hardware replacements, leavers, and contractor equipment

Active Directory administration, new user setups (User Accounts, M365 Mailboxes)

Support Head of IT with roadmap and projects, utilising Microsoft stack and Jira

Identify and implement new strategies for optimal computer system operations

Refine documentation around tracking and process management

Perform other miscellaneous duties as required

Required Skills and Attributes

At least 1-3 years general experience in an IT role

Good understanding and experience with Windows Server environment

Experience with Microsoft Endpoint Manager

Strong knowledge of Windows 10 / 11

Strong communication at all levels and excellent people skills

Work well under pressure in fast paced environments

Ability to quickly learn new applications and technologies

Experience with remote support tools

A good understanding of ticket management and a positive approach to support

Willingness to learn and identify inefficiencies within responsibilities

Basic / Fundamental networking knowledge

Personal Attributes

Good telephone manner

Ability to work under pressure and autonomously

Proactive, outgoing, approachable

Willingness to travel to other company sites

What’s in it for you

23 days holiday including 3 days automatically allocated for the office closure at Christmas. Rising by 1 day each year, until a maximum of 28 days have been accrued.

Enhanced parental and maternity leave

2 volunteering days a year

Paid training and development opportunities

Cycle to work scheme

Weekly drinks, quarterly socials and staff meals

Daily fresh fruit and biscuits with barista style coffee and monthly birthday cakes

Death in service life insurance- 4x annual salary

24/7 employee assistance programme with BUPA

Funding towards eye test and glasses

Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Design Services

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