Deputy Guest Services Manager - Maternity Cover (OMDM)

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Deputy Guest Services Manager - Maternity Cover (OMDM)

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myGwork - LGBTQ+ Business CommunityDeputy Guest Services Manager - Maternity Cover (OMDM)

2 days ago Be among the first 25 applicantsJoin to apply for the

Deputy Guest Services Manager - Maternity Cover (OMDM)

role at

myGwork - LGBTQ+ Business CommunityThis job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Introduction

We are looking for a

Deputy Guest Services Manager

to join our brilliant team at Rapport, based in our client sites near

Southwark . Our client is a global leader in the creative and communications industry. In this vital role, you will help oversee four reception areas and client floors, supporting the day-to-day running of the operation and delivering exceptional experiences to every visitor, client, and employee.

You will work closely with the Guest Services Manager and lead a team of 15 Guest Services Ambassadors-ensuring smooth operations, high standards, and a warm, welcoming environment. This is a hands-on role, based at reception with flexibility to move between buildings. If you are an experienced supervisor ready to grow into a future managerial role, we will invest in your development every step of the way.

Type of contract:

Full-time, Maternity Cover (1-year)

Hours:

40 per week (Monday-Friday, shift rota basis between 8 AM - 7 PM, with flexibility as per business needs)

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary meals while on duty.Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.Thrive Personally and Professionally: Unlock endless learning and development opportunities to elevate your career!Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.Give Back to Community: Take one paid day off annually to support a cause you''re passionate about!

Main Responsibilities

Support the Guest Services Manager in leading the guest services team across multiple locations.Deliver day-to-day coordination of front-of-house services to ensure a seamless guest experience.Carry out performance reviews and help set personal development goals for team members.Lead training sessions and provide coaching to support team growth and service excellence.Manage team schedules, rota planning, and absence tracking.Contribute to creating and refining SOPs, Health and Safety processes, and reception policies.Support with recruitment, onboarding, and people-related tasks.Foster a positive, high-performing team culture through recognition and engagement activities.

The ideal candidate will

Be a confident people person who leads with positivity and purpose.Thrive in a fast-paced environment with a calm, can-do attitude.Bring experience supervising a front-of-house or guest services team.Have a natural ability to coach others and bring out the best in your team.Show great judgement, discretion, and professionalism at all times.Communicate clearly and warmly, whether face-to-face or in writing.Be highly organised and able to manage multiple moving parts with ease.Enjoy solving problems and improving systems to keep things running smoothly.Be passionate about creating memorable, people-first experiences.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UKandI, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function OtherIndustries Technology, Information and InternetReferrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2xSign in to set job alerts for “Guest Services Manager” roles.

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