Migrant Help have an exciting opportunity to recruit a Helpline Adviser to join our team! Location: Dover (Hybrid) Contract: 9 month fixed term (with potential to be extended or made permanent) Hours: Full time, shift working between the hours of 8am and 8pm Salary: £25,710 Increasing to £28,670 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Helpline Adviser role: Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Adviser is a rewarding role which supports individuals and families that are seeking asylum in the UK. You will play an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced call center setting, dealing with varied queries about asylum support effectively and efficiently. You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma, raising concerns with the relevant authorities. If you demonstrable experience working within a call-center or customer service ..... full job details .....