Job Title: Helpline Adviser Location: Dover (9 minutes from station, free parking available) Contract: Permanent Hours: 35 hours per week (rotational shifts between 8am 8pm) Salary: Starting at £25,710, rising to £28,670 after 6 months Our client is seeking compassionate and professional Helpline Advisers to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others. About the Role: You ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role). Key Responsibilities: Handle inbound support calls with empathy and professionalism Escalate safeguarding issues appropriately Signpost callers to relevant departments and services Maintain accurate records and meet performance standards What We re Looking For: Previous experience in a call centre or customer service role preferred Awareness of safeguarding practices beneficial Excellent verbal communication and listening skills Ability to work flexibly across rotating shifts Strong attention to detail and time management Training and Benefits: 5-week training programme (classroom and supported calls) Hybrid working available after 3 months (typically 1 day/week in office) 8% non-contributory pension Extra annual leave per year of service (up to 5 years) Perkbox rewards and £500 referral bonus ..... full job details .....