OverviewLocation: London – hybrid in office 2 days per week

Incisive Health is an award-winning healthcare policy, public affairs and communications consultancy with a presence in UK, European and International markets. The programmes and campaigns we develop change policy and transform lives, we know how to deliver the results that matter for our clients - and ultimately - for the patients they serve.

Proudly part of Inizio Evoke, a global health marketing, communications, and transformation platform unlocking growth through data-driven insights and human centricity. We are purpose-built to make Health more human.

We are currently looking for an operations manager to support our team of consultants across the business. As a natural communicator and problem solver, you will have experience working in a consultancy environment and support us with resourcing, staffing, vendor/contract management, culture, wellbeing and training initiatives, and general project management. You will collaborate with other operations personnel across the Inizio Evoke network, and report directly to Incisive Health''s leadership team.

Job responsibilities

General organisational Development

Support operational committees in the updating and roll out of Inizio Evoke policies – tailoring from Group as needed

Oversight of on/offboarding of all Incisive Health team members in collaboration with team assistant, HR and IT

Support Managing Director/Head of Practice with change and project management

Support Incisive Health workstreams on Learning and Development, Marketing and Culture and Wellbeing to coordinate trainings and events including Incisive Health Team away day

Resourcing/Finance/Legal

Generating and analysing staff utilisation reports

Work with finance to update the resourcing spreadsheet every 2 weeks

Advise leadership team resourcing leads on team availability and allocations

Liaison with contingent workers and IR35 management

Developing contracts and invoice management

Support move to a more streamlined resource management system post migration to Maconomy

Support finance on organisational change management to support migration to Maconomy – team training and data analysis

Reporting on lobbying activities to Public Affairs Board and Scotting of Lobbying Register

IT

Creating group tickets for company-wide issues

Trouble shooting IT onboarding issues for new joiners

Following up on unanswered or unresolved individual tickets for prompt resolution (delays and urgent tickets)

Who you areAs well asexperience working in a consultancy environment, essential requirements include:

Confident communicator and relationship builder

Proficient in Microsoft Office suite, particularly excel

Familiar with Zoom, MS Teams, and IT ticketing systems (desirable)

Quick to learn new systems/software with relative ease

Comfortable with in-office and virtual meeting tech

First Aid and/or Fire Warden qualified (or willing to train)

Experience in onboarding and people-focused practices

Highly organised with strong attention to detail

Able to work strategically and collaboratively at all levels

Experience with consulting business practices, resource management

Generous annual leave

Contributory company pension scheme

Employee Assistance Program (EAP)

Work where you work best (hybrid working policy)

Various health and wellbeing benefits available

Online training platform/programs

Discretionary bonus scheme

Community action focussed programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Dont meet every job requirement? That''s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you''re excited about this role, but your experience doesn''t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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