Role Overview

The role-is responsible for processing customer enquiries and complaints from different access channels including in person at Reception, in writing, electronic and by telephone.

Key Responsibilities

• Handle customer enquiries, provide immediate advice where possible, and accurately record and allocate cases using the CRM system.
• Record, allocate and monitor formal complaints and customer enquiries in line with Council procedures, policies and performance targets.
• Liaise with Council departments, customers, MPs and Members of the Senedd to obtain timely responses, provide updates and prevent unnecessary escalation.
• Provide comprehensive information on Council services, policies and procedures, while promoting online services, My Account and other relevant Council provisions.
• Make outbound calls to follow up enquiries and complete transactions, while helping maintain accurate online/intranet information and identifying opportunities to improve digital access.

Referral Reward

OnTemp-is offering--250-for every successful candidate referral.
If you know someone suitable for this role, refer them and receive a reward for each successful placement.

How to Apply

If you are interested in this opportunity, please-apply-below-and we will be in touch.