Client Support Administrator | St Albans | Up to £28k

We are recruiting for a Client Support Administrator to join a successful and growing company based in St Albans. Our client is one of the leading players in their field and are recognised for their high levels of customer service. They''re a friendly, sociable company with a relaxed yet professional atmosphere!This is a fantastic opportunity for a graduate looking to build on experience, or perhaps you are looking for that next step in your customer service focused career?What’s in it for you?Salary:

Up to £28k depending on experienceHours:

Mon-Fri 9am - 5.30pm (1 Saturday in 4, for 4 hours per day, overtime paid) Hybrid working available once trained, 3 days in the office, 2 days WFHGenerous bonus scheme after 6 months – up to 30% of salary!25 days holiday (increasing to 30 after 2 years)Contributory pension schemeLife insurance benefit (4 x salary)Enhanced parental leave.Private medical insuranceDiscounts scheme for gym membership, travel and cinemaFree parkingKey responsibilities for the Client Support Administrator:

Assessing new account applications and ensuring that minimum standards of ID and address verification have been achievedRespond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letterThe detection and prevention of fraudulent applications/activityReviewing documentation in order to assess appropriate affordability limitsProcessing of payments to ensure clients receive their funds in a timely fashionAnalysing credit requests, authorising appropriate limits and contacting/ chasing debtorsDaily administration dutiesFor this Client Support Administrator role the employer is looking for:

Excellent customer service skills are essential!A professional and confident telephone mannerAbility to build good relationships with clients and colleaguesA good multi-taskerA great communicator - both written and verbalHas an enquiring mind-set, comfortable asking questions and dealing with a wide range of queriesRed Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.

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