Business Area/Function:

BES – Manufacturing and Industrial

SHEQ Statement:

Position:

Account Director

Qualifications or Required Experience:

Ideally qualified to degree level

Significant experience operating at a senior level delivering contract services

Excellent commercial and financial acumen

Experience of performance-related contracts and management systems

PC literate and knowledge of the MS suite i.e. Word, Excel, PowerPoint etc.

Good knowledge and experience of Business Assurance systems

Good presentation, influencing, and motivation skills, with experience of managing a team

Awareness of soft services

Experience of working in a production environment

General Overview:

The Account Director will be responsible for all contractual obligations, establish effective client relations, continuously improve customer service, and develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe, with some staff based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.

The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilizing functional support and other operational teams where appropriate.

Delivery Responsibilities:

Work with the Sector Director to develop specific objectives in line with the business plan

Develop specific objectives and business plans in line with contract growth plan

Develop plans to improve direct delivery of services

Assist in creating an expanded bespoke self-delivery model of FM Services

Assist in developing Project Services

Assist in developing Energy Services

Deliver and communicate account-specific performance objectives and contribute to company objectives by meeting own performance objectives

Operational Responsibilities:

Ensure compliance with all statutory and company procedures across all functions, Safety, Health, Environmental and Quality (SHEQ)

Monitor, review and demonstrate a process of continuous improvements to HandS and Environmental practices

Monitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best-in-class services

Ensure staff are trained and equipped to directly deliver a greater range of services

Provide accurate and punctual monthly reports

Monitor and coordinate resources effectively to achieve the agreed performance KPIs and SLAs

Awareness of the potential risks and opportunities arising within the account

Lead the account management team

Liaise with the customer at all levels

Conduct building audits and develop improvement plans as necessary

Develop Business Continuity Plan in conjunction with the customer

Develop and review risk register

Customer Relationship Responsibilities:

Develop and maintain key stakeholder relationships

Develop and maintain key customer relationships

Agree, monitor and control SLAs and performance measures for designated service lines

Understand and meet customer requirements, utilizing feedback to enhance service delivery

Monitor the performance of subcontractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels

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