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CRM Product Owner

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Kingfisher plcOverview

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our brands: BandQ, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in. We are open to flexible and agile working, both of hours and location, offering a blend of working from home and our offices in London, Southampton and Yeovil. We aim to treat all colleagues, future colleagues, and applicants to Kingfisher with equality regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.As a CRM Product Owner, you’ll play a key role in shaping how we connect with millions of customers across our growing marketplaces. Using your Salesforce expertise, you’ll translate business needs into clear solutions, refine requirements, and ensure the development backlog is always ready to go. By working closely with our banners, technical teams, and third-party partners, you’ll help us deliver customer-first solutions that unlock efficiency, innovation, and growth.What’s the job?

As a CRM Product Owner, you’ll work to translate business needs into solutions, prioritise the development backlog, support and lead User Acceptance Testing (UAT), and collaborate with multiple stakeholders across the group to deliver customer-focused improvements.Responsibilities

Act as the bridge between business stakeholders, users and technical teams, documenting requirements and ensuring solutions are fit for purpose.Own and prioritise the development backlog, making sure sprint work aligns with business priorities.Support and lead User Acceptance Testing (UAT) to ensure new functionality meets agreed requirements.Work with multiple stakeholders across our group to gather, challenge and refine requirements in a constructive and collaborative way.Identify business risks, impacts, and process improvements to drive efficiency and customer value.Partner with third-party vendors and managed service providers to ensure delivery is on time and to expectations.Champion a customer-first mindset across the team, ensuring every solution improves the experience for our users.What You\''ll Bring

Salesforce expertise, ideally with Administrator certification and hands-on experience in a Product Owner, Product Manager or Business Analyst role.Proven experience in requirements gathering, documentation and backlog management.Strong stakeholder management and influencing skills, with the confidence to challenge constructively and build consensus.Experience supporting or leading User Acceptance Testing (UAT) and ensuring solutions meet business needs.A growth mindset, with the ability to think strategically, act with pace, and deliver results in a dynamic environment.Be Customer Focussed

I listen to my customersI use available data to help make decisionsBe Human

I do the right thingI am respectfulBe Curious

I build and share new ideasI try new things and share my learningsBe Agile

I have courage to be creativeDone is better than perfect, I aim for 80/20Be Inclusive

I embrace allyshipI have self-awareness and a desire to learnBe Accountable

I own my actionsI understand the Kingfisher plan and how it relates to my roleAt Kingfisher, we value the perspectives that any new team members bring, and we encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements. In return, we offer an inclusive environment with opportunities to grow your career and stretch and develop your ideas. We are committed to diversity and inclusion.We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, apply now and help us to Power the Possible.Job details

Seniority level: Not ApplicableEmployment type: Full-timeJob function: Design and Information TechnologyIndustries: Retail

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