Application Support LeadLeeds (Hybrid 1-2 Days a Week) Circa £70,000Why Apply?An exciting opportunity has opened up for a Lead Application Support Engineer to join one of the UK''s most innovative and fast-scaling technology companies. In this role, you''ll head up a dedicated squad, taking ownership of mission-critical applications that serve millions of users. It''s a unique chance to blend hands-on technical work with people leadership, working across a modern tech stack to keep high-availability systems running smoothly 24/7.Lead Application Support Engineer Responsibilities:Lead a high-performing squad, offering day-to-day coaching, mentoring, and technical directionConduct regular 1:1s, manage personal development plans, and provide continuous performance feedbackMitigate production incidents quickly and effectivelyParticipate in incident triage, root cause analysis, and post-mortem reviewsProactively identify system risks and drive preventative solutionsTrack and document incidents and fixes through established ticketing systemsCreate and maintain Standard Operating Procedures (SOPs) for recurring issuesParticipate in the on-call support rota to ensure 24/7 coverageLead Application Support Engineer Requirements:Proven experience supporting and improving large-scale, customer-facing applicationsStrong analytical and troubleshooting skills; confident in interpreting logs and audit trailsHands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or ..... full job details .....