Overview

Join us at Entrust. At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.Get to Know UsHeadquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our people are our secret weapon — it’s curiosity, dedication, and innovation that drive our success and help us anticipate the future.About the TeamYou''ll be joining the team leading Entrust''s Identity portfolio, including the solutions formerly known as Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry''s most comprehensive portfolio of AI-powered, identity-centric security solutions.Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.About the Opportunity

At Entrust, we''re passionate about helping our customers succeed, and we are looking for a dynamic Manager of Customer Success to join our growing team. You''ll lead a group of high performing Customer Success Managers and be a key player in driving customer value, retention, and growth across the EMEA region.This is a highly visible role where you will not only be responsible for your team''s performance but also for championing the customer experience and ensuring Entrust continues to deliver best-in-class service. You''ll be a leader, a coach, and an advocate, helping your team and our customers thrive in a fast-paced, innovative environment.What you will do

Lead a team of high-performing CSMs: You''ll be a hands-on leader, coaching and mentoring your team to help them achieve and exceed their targets for customer retention, product adoption, usage and growth. You''ll set clear expectations and provide the guidance and support needed to help them reach their full potential.Drive customer value and outcomes: You will be responsible for the overall success of the customers your team serves, ensuring they realize maximum value from our solutions. You''ll serve as a senior point of contact and an escalation point for key customer accounts.Operational Excellence: You''ll track, analyse, and communicate key metrics, using data to inform team strategy and drive continuous improvement. You''ll spot trends, identify opportunities for automation, and proactively improve our processes.Cross-functional collaboration: You''ll be the voice of the customer, working closely with Product, Sales, Marketing, and Support to advocate for customer needs and influence our roadmap. You''ll build strong relationships across the business to ensure customer feedback is heard and acted upon.Raise the bar: You''ll challenge the status quo and push for new ways to improve the customer experience and team efficiency. You''ll think strategically about what''s next for the team and our customers.What we are looking for

Proven Leadership: You have at least 6 years of experience in Customer Success or a similar client facing role, with a minimum of 2 years in a management position. You have a track record of developing and leading successful teams.Strategic and Collaborative Leader: You possess business acumen and can drive cross-functional initiatives that align with broader company goals. You excel at building relationships with teams like Product, Sales, and Marketing to champion customer needs.Customer centric mindset: You naturally put the customer first and can build strong, lasting relationships with clients at all levels.Exceptional Communicator: You can articulate complex ideas with clarity and precision, whether presenting to a customer or communicating a new strategy to your team.Adaptable: You thrive in a dynamic, fast-paced environment and are comfortable with ambiguity. You are a problem-solver with a positive, can-do attitude.Preferred Qualifications

Industry Knowledge: Familiarity with Identity and Access Management (IAM), CIAM, or digital identity verification.Sector Experience: Background in fintech, payments, cybersecurity, RegTech, or financial services.Language Skills: Proficiency in an additional language such as Spanish, French, or German is a plus.Please note this is a hybrid role with 3 days a week in our London office.Benefits (UK)

25 days annual leave plus a day off for your Birthday.Two paid volunteering days per year.Bupa Private Medical and Dental Insurance.Pension with The People’s Pension (employer contribution 4% of base salary).Generous paid parental leave.Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy.Dedicated learning opportunities including using tools like LinkedIn Learning with access to resources such as books, coaches, conferences, courses, podcasts, and more.Open and transparent culture reflected in the “Better Together” motto with weekly global roundups, quarterly team socials, and other company-wide events.Expense up to £300 (or local equivalent) to purchase workstation setup equipment.Opportunity to join Entrust’s resource groups to learn skills in belonging groups.#LI-CVAt Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Career Growth: We’re invested in your professional journey with learning-forward initiatives and exciting challenges.Flexibility: We offer flexible options that fit your lifestyle, whether remote, hybrid, or on-site.Collaboration: Our teams thrive on sharing ideas and working together to build a better tomorrow.We value diversity, inclusion, and respect. Our culture includes unconscious bias training for leaders and global affinity groups that connect colleagues across the globe. We are committed to providing an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com.Ready to Make an Impact?If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.Apply today!For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.Entrust is an EEO/AA/Disabled/Veterans EmployerEntrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.If you require an accommodation, contact accessibility@entrust.com.Recruiter:Claudia VernonClaudia.Vernon@entrust.com

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