Job title: 3rd Line SD-WAN EngineerLocation: Basingstoke or BracknellSalary: 50 - 53k plus 5k on call shift allowance Candidates must be willing ot go through SC and NPVV3 security clearence for this role This role has a 1 in 4 weeks on call rota. I am looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) for a client of mine who are a leading IT systems integrator operating within the UK defence sector to work collaboratively across their SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. Your role will involve Network Monitoring and Event management via Orchestrator tools Detailed investigation and Diagnostics Create workarounds, solutions, and mitigations for identified issues. Identified issues requiring more detailed and in-depth analysis and escalate to product manufacture. The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service. To perform remote diagnostic tests where applicable to aid primary fault rectification To ensure all work performed complies with the Company''s quality requirements and ISO9000. Pre ''configured'' equipment for customer installation. Implement Approved Configuration Changes Assist in Collation of Performance and Availability Data Test and ..... full job details .....