My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You''ll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You''ll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong Customer Service background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Any experience with Fraud Investigation is desirable Tableau, Power BI or similar tool is desirable Degree educated Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately. ..... full job details .....