Overview

Join to apply for the

Customer Experience Manager

role at

Danaher Life Sciences .Be part of something altogether life-changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.Responsibilities

Support the Cytiva Customer Experience strategy and ongoing program execution by working closely with the Customer Experience leader, Customer Experience team, and cross-functional teams on the development and execution of CX efforts.Responsible for supporting the Customer Experience Management platform (Medallia) across the Cytiva global organization. Work closely with platform vendor and Medallia leader to help manage day-to-day metrics measurement efforts including the development of surveys, survey delivery, and on-going dashboard improvement.Analyze ongoing survey and market research data related to key points in the customer journey, define customer segment-specific strategies, and identify opportunities for continuous improvement and increased revenue and loyalty based on analysis. Aid in the development of customer journeys and conduct ongoing report-outs for key commercial business reviews and for tracking customer experience performance.Work with CX partners in other Danaher operating companies to share best practices and build relationships.Qualifications

Experience working with a Customer Experience Management Platform preferred, but not required, preferably Medallia. Proficiency in Microsoft 365.3+ years’ experience in a customer experience field with strong ability to analyze survey data, financial attribution, and market research to determine current customer satisfaction and the effect on company goals.Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.Strategic thinker with strong analytical and critical thinking skills, including understanding customer business needs and organizational gaps and opportunities and translating them into application and operational requirements.Ability to travel up to 10%, both domestic and international.For more information, visit www.danaher.com.

#J-18808-Ljbffr