HR Manager

Salary: -60,000 per annum
Location: Piccadilly, London (with international group presence)
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

About the Group

A prestigious, ultra-luxury hospitality and leisure group renowned for delivering world-class service, style, and elegance. With an exclusive portfolio that includes elite private members'' clubs in London''s Mayfair and New York''s Upper East Side, alongside high-end artisanal food and beverage retail outlets.

The Role

As HR Manager, you will act as a trusted advisor to senior leaders and department heads across the estate. You will shape and implement HR strategies that enhance business performance while upholding signature service standards.

Key Responsibilities

• Strategic Advisory: Provide pragmatic HR guidance to department leaders in line with luxury hospitality culture and UK employment law.
• Team Leadership: Deputise for the Group HR Manager, co-leading the HR team to deliver high-quality, commercially focused support.
• Employee Relations: Manage and resolve complex ER cases, ensuring fair, timely, and legally compliant investigations.
• Core HR Delivery: Oversee performance management, engagement initiatives, employee wellbeing, learning and development, and talent retention.
• Data & Systems: Optimise HRIS functionality, ensuring total data accuracy, GDPR compliance, confidentiality, and robust reporting.
• Metrics & Analytics: Produce and analyse people data to inform workforce planning, manage people costs, and drive data-backed decisions.
• Compliance & Mobility: Maintain absolute compliance across all HR policies, internal audits, global mobility, and international visa processes.

What We Are Looking For

• Experience: Minimum 5+ years of HR experience, including time spent at a supervisory or advisory level.
• Sector Knowledge: Experience within luxury hospitality, high-end leisure, or premium customer service environments is strongly preferred.
• Systems Expertise: Essential experience managing HRIS platforms; specific experience with Dayforce is highly advantageous.
• Qualifications: CIPD Level 5 (completed or currently working towards) is highly desirable.
• Education: Bachelor''s degree in Human Resources, Business Administration, or a related field (or equivalent practical experience).

What We Offer

• 33 days of annual leave (including bank holidays).
• Private medical and dental insurance (BUPA).
• Monthly in-house wellbeing days (Masseuse, Reflexologist, and Chiropodist).
• Complimentary, freshly prepared meals during your working shift.
• Comprehensive Employee Assistance Programme (EAP).
• Exclusive online retail discounts via Edenred.
• Eyecare and glasses vouchers.

51638BR

INDHRR

The Portfolio Group are acting on behalf of our client in recruiting for this position.