Join to apply for the

CRM Operations Manager

role at

Checkatrade

OverviewJoin to apply for the

CRM Operations Manager

role at

Checkatrade

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

As our next CRM Operations Manager (Trade), you’ll turn CRM into a high-performing engine that drives upgrades, retention and revenue across our trade audience. This is a hands-on, high-impact role where you’ll build scalable lifecycle journeys, lead a small team, and shape the future of CRM as a true growth function - not just a comms channel. You’ll also act as product owner for CRM tooling, working with Product and Engineering to unlock smarter automation, stronger attribution, and better outcomes at scale.

Responsibilities

Delivering automated journeys that convert free trades into paid members, drive adoption and reduce churn.

Spotting opportunities to scale, automate and improve, from templates to triggers to tools.

Collaborating with Trade Growth, Product and RevOps to align CRM to revenue goals.

Making sure every CRM activity is measurable, testable and tied to clear commercial KPIs.

Requirements / Qualifications

Experienced in lifecycle marketing or CRM, ideally in SaaS, B2B or marketplace settings.

A collaborative, roll-up-your-sleeves attitude, you’re a player-coach who still builds.

Strong communication skills and a curiosity to solve problems.

Confidence using Braze (or similar), plus familiarity with tools like Segment, Amplitude and SQL.

What We Offer

Competitive salary + annual bonus

Health, well-being and learning support

Gym membership, Smart Tech Scheme and Cycle Scheme

Birthday/Special day leave

Buy and sell holiday scheme

1 week’s paid charity leave and much more!

Hiring Process

Screening call with one of our Talent Acquisition Partners

1st stage interview with our panel

2nd stage interview with our panel including case study and presentation

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

About UsWe’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Internet Marketplace Platforms

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