Job Specification: Desktop/Helpdesk Support Consultant Pay of rate: £160-£200- depending on experience Duration: 18 March th to April 27th. Location: Central London Shift pattern: 09:00 to 17:00. Role Overview This business-critical role supports a high-profile enterprise during a period of internal resource transition. The selected consultant will act as the primary onsite technical resource, handling Tier 1 and Tier 2 support and ensuring continuous service delivery across key systems and endpoints. Responsibilities Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software troubleshooting. Set up and configure workstations, peripherals, and user accounts. Support mobile devices and perform basic network troubleshooting. Maintain and support collaboration and productivity platforms such as Office 365, Salesforce, Slack, Zoom, and MDM platforms (eg, Intune). Act as the onsite escalation point for issues that require physical presence or hands-on remediation. Track, document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms. Deliver white-glove support with professional communication and a strong customer service focus. Required Skills 4+ years of IT support experience in a professional or enterprise environment. Strong technical proficiency with Windows, macOS, O365, and common business applications. Solid understanding of imaging, device provisioning, and IT ..... full job details .....