Ready to Make a Difference? Join Us as a Customer Service Agent! Become the voice our customers trust and the support they rely on. As a Customer Service Agent, you''ll help customers resolve water and wastewater service enquiries, delivering exceptional service when it matters most and making a real difference every day. What you''ll be doing as a Customer Service AgentBe the first point of contact for customers, handling inbound phone enquiries and getting to the root of issues quickly. You''ll gather key information, keep customers informed every step of the way, and accurately record details to help resolve everything from water leaks to sewer blockages. The key responsibilities are: Use your problem-solving skills and friendly approach to understand customer needs and resolve issues efficiently. Keep customers informed and reassured, providing clear updates and support throughout every interaction. Use tools such as Salesforce and Amazon Web Services to accurately record information and deliver the best solutions. Arrange resolutions, from providing advice and information to coordinating engineer visits, ensuring a seamless customer experience. Start date: Monday 5th October 2026Location: Kemble Court, Reading / Newbridge Square, SwindonHybrid - 36 hours per week, working 8-hour shifts between 6am and 10pm, Monday to Friday, plus 1 in 3 weekends. Bank holidays are included where they fall on your normal working dayTraining - To set you up for success, we provide eight ..... full job details .....