As a Payroll Customer Support Agent, you''ll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You ll work with a range of stakeholders HR/Payroll managers, Finance, IT professionals to resolve issues, improve service delivery, and enhance the customer experience. We will provide full product training, supported by your team, but you ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment. Key Responsibilities Technical Support: Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement. Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing: Knowledge Article creation. Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement. Travel and Flexibility: Occasional travel to Zellis/customer maybe required. Occasional on-call support (evenings/weekends) on a rota basis. Skills and Experience Prior experience in a Payroll processing, advisory or customer support role with demonstrable knowledge of Payroll legislation and best practice Proven experience in customer service or customer support ..... full job details .....