Service Advisor Brentford, TW8 £30,463 pa + bonus, OTE £34,944 pa Mon Fri 8am to 6pm 1-in-3 Saturdays 8:30am to 12:30pm Renault London West is looking for an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our flagship Dealership on the West Cross Industrial Park, Brentford (TW8). Previous dealership service advisor experience is essential for this role. The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle s progress throughout the day and gaining authority for extra work and invoicing. We are looking for an organised automotive service advisor who is used to delivering a professional experience to customers both face-to-face and over the phone. As well as having exceptional customer service skills, you will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced. A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or Keyloop / CDK ..... full job details .....