Guest Services Assistant

Be part of something extraordinary
!Welcome to The Other House, an unparalleled Residents Club in
the heart of
London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.Picture exquisitely designed club flats, vibrant public spaces
offering
a
n informal
street café and
destination
cocktail bar
with
access to
an exclusive
club
with
private lounges, a top-tier gym, spa, and wellness facilities. Whether
you''re
staying for a day, a week, a month, or longer, The Other House promises
to be
some
where you can unwind, work, or
socialise
at your leisure.Embodying the finest of British design and committed to sustainability and
cutting-edge
technology, The Other House
isn''t
just a concept;
it''s
a lifestyle embraced in every detail
providing experiences to remember
. With our innovative app, residents
can
enjoy seamless control over
the way they
run their life
from
automated
check-in to
monitoring
energy usage
,
ensuring convenience and elevated living.As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in rewriting the rulebook on hospitality. At The Other House, every day presents an opportunity to craft extraordinary experiences for residents and colleagues alike.Role: Guest Services Assistant(Nights)Salary: £31K per annum (after Successful probation period) (£29K pre - probation)Working Hours:
average of 42 per week based on a 4 day on 4 day offschedule.Role:
Guest Service Assistant/
Housejacks
(Nights)The Other House is looking for a dynamic and energetic Guest Services Assistant, or as we call them,
HouseJacks
.
The
HouseJack
role is a Jack of All Trades
,
with passion for delivering impeccable experiences across front of house areas, serving a mix of residents,
members
and guests. This individual needs to be flexible and detailed, with
strong communication
skills and a passion for delivering excellent service. We are looking for a creative individual who can deliver entrepreneurial front of house operations with heavy focus on sustainability and
cutting-edge
technology.The
HouseJack
reports
in to
the Front of House Manager and the
HouseJack
Supervisors on shift; they function as an ambassador for front of house and work in collaboration with all departments to deliver the overall guest journey. For us, there is inside the box
,
there is outside the box and then there are our
OtherHouseMates
passionate, self-driven and completely comfortable with pushing the boundaries.You:Previous
experience in a guest/customer facing environment
previous
experience of working night shifts would be beneficial
Positive and engaging with good interpersonal skills
Outstanding
organisational
and communication skills
The ability to
operate
across various functions supporting all areas of the house
Strong task and time management skills
Flexible with a flair for intuitive service
Comfortable with smart device and computer system technology
Excellent command of English both verbal and written (second language preferred but not essential)
The right to work in the UK
What''s in it for you as an OtherHouseMate?Working among a team of passionate and caring individualsIndustry leading Benefits package which includes: Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle To Work Scheme, Nursery and Childcare VouchersThe Other House Discounts for food and drink in our Bar and Restaurant when diningThe Other House Friends and Family discounted rates when you book an overnight stayChristmas and Summer Team Parties and social events through the yearHealthy and nutritious Staff Meals on shiftFunded English language courses with international certificationThe Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace
.
We
seek
to recruit,
develop,
and
retain
the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions,
ages,
and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.
TPBN1_UKCT
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