We are recruiting a confident and inspiring

Guest Services Team Leader

to join our award-winning Rapport team near

Fenchurch Street . This is a brilliant opportunity to take ownership of a dynamic, hybrid role across reception, hospitality, facilities, and post room services - all within the London HQ of a respected organisation working to make the UK''s railways safer, smarter, and more sustainable. You will be leading a close-knit team of 2 exceptional Rapport Ambassadors, delivering seamless service across multiple guest touchpoints.

Far more than a traditional front-of-house position, this role calls for someone who thrives on variety, leads with confidence, and takes pride in creating a five-star experience at every level. From welcoming guests with warmth and professionalism to overseeing mail logistics and coordinating high-level meeting spaces, you''ll be at the heart of daily operations, driving standards and setting the tone for excellence.

Type of contract:

Full-time, Permanent

Hours:

40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM)

What will you get?Financial freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!Secure your future:

Benefit from a contributory pension scheme for a stable financial tomorrow.Health matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.Thrive personally and professionally:

Unlock endless learning and development opportunities to elevate your career!Celebrate excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.Give back to community:

Take one paid day off annually to support a cause you''re passionate about!

Main responsibilities:Lead, support, and inspire the on-site Guest Services team with daily coaching and clear communicationOversee all reception, meeting room, facilities, hospitality, and mail room operations to ensure service is consistently top-tierCoordinate schedules, cover, and team availability to ensure full support at all timesTake ownership of issues or concerns, resolving them swiftly with care and professionalismAct as the point of contact for facilities, IT, hospitality, and internal stakeholdersMonitor and report on service quality, supplies, guest feedback, and team performanceMaintain a welcoming and immaculate front-of-house and meeting room environmentContinually look for ways to improve service delivery and guest satisfaction

The ideal candidate will:Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger TogetherLead by example with a positive attitude and proactive mindsetThrive in a fast-paced, guest-focused environmentHave a natural ability to bring people together and motivate a teamBe solution-oriented, thinking quickly and calmly when under pressureCommunicate clearly and warmly with people from all walks of lifeBe proud of their attention to detail and passion for presentationGenuinely care about creating memorable experiences for others

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UKandI, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.TPBN1_UKCT