If you''re an experienced 3rd Line Support Engineer who enjoys getting to the bottom of difficult technical problems rather than simply passing them on, this could be a good opportunity to explore. 3rd Line Support Engineer Nutfield £47,000-£52,000 Hybrid You''ll join a senior technical support function where the focus is on complex escalations, infrastructure improvement and occasional project work. It''s a hands-on role with plenty of technical ownership, working across a varied range of customer environments. The Role You''ll take ownership of technically challenging issues escalated from 1st and 2nd line, investigating them through to resolution or a clear escalation path. That could involve troubleshooting across: Windows Server, Active Directory, Group Policy, DNS and DHCP Microsoft 365, including Entra ID, Exchange Online, Teams and Conditional Access Hyper-V and VMware environments Citrix and Microsoft Remote Desktop Services Networking, VPNs, firewalls, WAN connectivity and TCP/IP Backup, recovery and business continuity Cloud infrastructure and security You''ll also get involved in planned maintenance, patching, configuration changes, infrastructure improvements, customer migrations and onboarding projects. A big part of the role is ownership. You''ll keep tickets moving, communicate clearly with customers and colleagues, recognise when something needs escalating, and make sure recurring problems lead to a proper fix rather than the same issue being dealt with ..... full job details .....