Customer Service Executive Location: Bedford Salary: GBP28,000 - GBP30,000 per year Hours: Monday - Thursday, 9am - 5pm. Fridays, 9am - 3pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our well-established clients recruit for an experienced Customer Service Executive to join their ever-expanding team. Responsibilities of the Customer Service Executive: Process and manage sales orders received via email through the business process, ensuring that we achieve our scheduled despatch dates. Provide accurate and timely communication with customers particularly ensuring all purchase orders, including schedule updates, are confirmed in line with our target response time. Handle incoming telephone and email enquiries and respond to requests for information such as order progress, product pricing and product availability. Quickly identify situations that require specialist information and re-direct customers accordingly. Embrace the business''s complaints process by proactively managing customer complaints and taking appropriate action to resolve issues while providing outstanding customer support. Work with a variety of both internal and external customer IT systems to support management of the sales order process. Interpret system generated reports and take appropriate action to manage exceptions. Maintain digital filing records of all sales order, billing, shipping and customs documentation. Provide continuous maintenance of our customer database to ..... full job details .....