Are you ready to embark on an exciting journey with a forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we''re not just about providing top-tier IT and Cyber Security support we''re about shaping the future of our industry while empowering our people to thrive. And now, we''re looking for a talented individual like you to join our team and contribute to our success story. About Us: At Air IT, we''ve grown into a family of nine leading companies, united by a common vision of excellence. Our commitment to innovation and dedication has earned us numerous regional, national, and industry awards, paving the way for a bright future ahead. Location: Various across the UK and Northern Ireland - Must be willing to travel You will be required to travel to various locations across the UK on a three-month rota, with travel to Northern Ireland up to twice a year. The client''s main site is in Bicester, where you may need to attend up to three days a week. When not traveling or working in Bicester, your home office will be Milton Park, Didcot. Reporting to: Service Desk Team Leader Purpose: To provide dedicated 2nd line technical support, ensuring high-quality service and support. The role includes direct liaison with the customer, troubleshooting, and being the go-to technical guru for all their needs. Duties and Responsibilities: Be a primary point of contact for key contacts, managing technical queries and providing top-notch support Respond ..... full job details .....