LIFE AT CLAYSWelcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes thesport safe, fun, and accessible for everyone.As we expand locally and globally, we''re excited to share our love for British charm and competitive gaming with the world. Whether you''re after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you''re seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!Weve been named one of the UKs Best Workplaces 2025 by Great Place To Work UK! Thats right

were all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But dont just take our word for it, here''s what our colleagues have to say about us:You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.From day one, thecollaborative and supportive cultureat Clays has been clear. The onboarding process and continuous training show a real commitment toemployee development.Mistakes are stepping stones here,and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.CLAYS VALUESAt Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. Thats why werededicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you''re passionate about making a positive impact, wed love to hear from you!And of course, were looking for someone who embodies our Clays values. Thats why weve framed them as key questions that guide everything we do:SAFE- Is it Safe?Safety first. Its our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported.AMAZING EXPERIENCE- Will it deliver an amazing experience?We deliver an amazing experience by going above and beyond what''s expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated.LASTING- Is it lasting?Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand.SUMMARY OF POSITIONWere on the hunt for a

Guest Experience Lead

with serious personality, presence, and people skills. This role ensures that every guest feels like a VIP and that all Clayers are inspired by their example. This person is key to the success of our flagship venue, leads with pride, and lives the Clays ethos. Provides exceptional hospitality and has the sole focus of making every guest feel 10/10, starting the service wheel and closing it at the end of a visit.Clays is looking for someone who thrives on making guests feel special, is extremely organised, creative, strategic and is the ultimate team player. The goal of our Guest Experience Lead is to ensure every guest leaves our venue with a smile and a story to tell. This is an operational, fast-paced, guest-facing role ideal for someone who enjoys coming to work with a smile, who has natural charisma, exceptional communication, and the ability to balance a buzzing door with best-in-class floor presence.

DUTIES and RESPONSIBILITIESYour role will include but may not be limited to the following responsibilities;Be the face of Clays Soho.Lead front-door operations alongside our security team, greeting every guest like a VIP, making arrivals seamless and memorableLive in the diary.Work closely with management and the floor team to assess real-time booking flow, manage turnarounds, and respond to walk-ins. Ensuring maximum guest capacity while also keeping the flow of the venue seamlessRelationship management.Build strong relationships with guests and local businesses alongside the Business Development functionBe the eyes and ears.Roam the venue - checking in with guests, reading the room, and helping with game play tips and tricks - an on-hand Games Master who can take an experience at Clays fromgreattoamazingandmemorableDeliver 5* service.Anticipate needs, respond to requests, and ensure every guest interaction feels thoughtful and elevated. Championing execution and holding colleagues to account when applying the Clays Perfect ServiceUpsell with charm.When required to support the main floor, take additional payments, sell walk-in bookings, and encourage FandB tables. Ensure guests feel looked after and the venue space is maximisedWork alongside venue operations to increase dwell time and test ideas to exceed guest expectationsManage venue communications.Direct any sales enquiries via the correct channels (ensuring we dont miss out on any key bookings), have a strong relationship with the sales team and know when to escalate an enquiryConnect and convert.Working on daily and weekly KPIs to convert walk-ins into bookings at the venue. Engage with guests to create a personal relationship, capture golden nuggets of insight about our guests, ask about their experience and escalate when requiredSpearhead reviews and repeat visits, ensuring the venue has consistent 5* Google Reviews each weekSupportwith medium and large group arrivals or corporate events, working with the events team to ensure seamless executionSupport with daily run sheets or function sheets when requiredOrganisation.Collate, order and brainstorm on experience merchandise, ensuring the venue is kept stocked and new opportunities to be best in class are proposed and executedDriving Experience.Delivering experience in the venue, ensuring the in-venue offering outperforms expectations:Arrival - Venue Positioning: welcomed into a warm embrace of polished elegance and genuine hospitality, we bring the outdoors in. Its the sort of new venue where the matre d greets you not as a guest, but as an old friendEnsuring booking notes are passed on to venue teams andClays Momentsare created for special occasionsRoaming the venue and elevating experiences with encouragement and support of game playDisbursing merchandise on departureCollating feedback and reviews in a productive manner, creating learning opportunities for colleaguesDeparture - engaging with guests, closing out their time at Clays with excitement and joy, ensuring the guests leave with a delightful memory at Clays and using every opportunity to capture Google Reviews or take on feedback from guestsSKILLS, DESIRED QUALIFICATIONS and ATTRIBUTESAt least 3 years of experience working in a similar role in customer relations, front of house hospitality or eventsAlways looking for opportunities to improve your knowledge and abilitiesSelf-directed with a strong work ethic and ability to work with senior teamsPassionate about hospitality and creating amazing, safe and lasting experiencesHonest with strong moral principlesHave the initiative to problem-solve and propose creative and better ideas to be more efficient as we grow as a team and companyPossess a positive, motivated and trustworthy outlook whilst at workBe polite and helpful to guests and colleagues and receptive to feedbackPunctual and reliable with a flexible approach to working hoursAdept in Sevenrooms, Salesforce and Tevalis. MeandU desired but not requiredExcellent verbal and written English and proficiency in other languages desired but not requiredWHAT YOULL GET IN RETURNWe value our colleagues greatly and want everyone to feel rewarded.Our great benefits include:Competitive Salary: A base salary of £30,000 with on target earnings of up to £40,000 made up of a performance-related bonus andweekly service charge paid as TroncHoliday: 32 working days holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of serviceColleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and familyPaid Breaks: We value your time and ensure youre compensated for your breaksHealth Care Cash Plan: Up to £995 for reclaimable appointments and treatments, and access to a Virtual GPCareer Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by ClaysCelebration Day: An additional paid day off each year to celebrate something meaningful to youParental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of serviceEmployee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance ProgrammeVolunteer Day: A paid day off annually to give back to your local communityBirthday Gift: Choose a special gift to celebrate your birthdayPension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from youRecognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programmeHospitality Discounts: Access exclusive discounts via Hospitality RewardsMeals Provided: Free meals for colleagues working operational shifts

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