Overview

Senior Technical Adoption Architect role at Atlassian.Atlassian supports a distributed-first work model. Atlassians can choose where they work — in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually.Responsibilities

In this role, you''ll be part of the Technical Customer Success team under the Sales and Success department as a Senior Technical Adoption Architect.You''ll work closely with cross-functional teams to integrate AI and Rovo technologies, lead workshops, address technical and customer readiness concerns, and ensure successful AI adoption.Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes.You''ll manage projects, engage with customers, and continuously improve processes to enhance customer satisfaction and operational efficiency.As a Senior Technical Adoption Architect, you aim to help enterprise customers get the most out of their Atlassian investment.You’ll help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.Qualifications

On your first day, we’ll expect you to have:A strong foundation in AI technologies and their application within a business context.Develop technical solutions and provide clear guidance for customer engagements.Enhance your technical expertise in your solution area, staying updated on new capabilities.Understand technical requirements, guide solution implementation, and support successful adoption.Work with Account Teams to plan and execute customer-specific journeys.Collaborate with internal teams to enhance Atlassian products and drive customer success.Engage with Technical Customer Success Manager and other teams to support clients and identify growth opportunities.Travel up to 15% domestically and internationally for events.Your background

Customer Success and Experience: 5-8 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios.Technical Aptitude: Demonstrated expertise with Artificial Intelligence, the Atlassian Ecosystem, technical product demos, and influencing technical teams; familiarity with Forge and Python-based development. Hands-on experience designing and delivering LLM-powered systems for businesses, such as Rovo.Solution Area Expertise: Specialized knowledge in Incident Management, Change Management, and DevOps, with a focus on improving customer processes using AI.Product Mindset and Communication: Strong product mindset, able to shape technical solutions for business impact, and comfortable owning problems end-to-end from discovery to deployment. Effective communicator who can influence stakeholders and explain technical concepts to varied audiences. Delivers durable solutions but can quickly prototype when needed.Benefits and Perks

At Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

go.atlassian.com/perksandbenefits .About Atlassian

At Atlassian, we\''re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone\''s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit

go.atlassian.com/crh .Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Engineering and Information TechnologyIndustries: Software Development

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