Our client based in Shoreditch, London is recruiting for a Customer Service Administrator to join their busy team. This is a temporary role with a view to permanent to start as soon as possible and the hourly rate is -13 per hour. The hours for this position are 9.00am-5.00pm, Monday-Friday.

Duties:

Customer Service:

• Create, maintain and support an environment where customer service can flourish.
• Respond to all customer communications in a timely, efficient, courteous, and professional manner-
• Resolve all customer issues in a timely, efficient, and professional manner-
• Maintain accurate documentation and records
• Maintain excellent feedback, shipment, fulfilment, and other ratings on various sales websites-
• Ensure accuracy

Orders Administration & Fulfilment:

• Meet shipping deadlines
• Process orders and direct sales
• Answer all emails and customer queries
• Process returns
• Raise customer invoices
• Maintain spreadsheet records related to orders (direct sales, wrong items sent, etc.)
• Process refunds
• Generate and upload postal records
• Enter all tracking numbers (FedEx, USPS, UK, etc.)
• Process Refund and Cancellation Claims
• Data entry of all information required to be inputted into a database for Order Processing and Order Fulfilment
• Follow the correct processes to find missing items for orders

Competencies required for the role:

• Experience within a customer service role
• Excellent Attention to Detail
• Excellent Communication Skills
• Good Flexibility in Managing own Workloads
• Good Organisational Skills