Job Description
Senior Service Delivery Manager £70,000 - £75,000 Essex and East London Permanent The Opportunity If you re an experienced operational leader who thrives in a fast-paced, safety-critical environment, this is an opportunity to take ownership of an established 24/7 control team at an important point of change for the wider railway.You ll lead the Service Delivery team across Shoeburyness and Upminster, providing clear, hands-on leadership within a live railway environment where increasing services, disruption and changing operational demands mean priorities can shift quickly.The immediate focus will be on ensuring the control function continues to operate effectively and has the resilience to respond when circumstances change. You ll support and develop the existing team, manage competing operational priorities and provide confident leadership through both day-to-day service delivery and periods of significant disruption.This is not a purely strategic management position. You ll remain closely connected to the live operation and will be expected to step in and support the team directly when circumstances require it, while maintaining oversight of the wider control environment and its operational requirements.Beyond the immediate operational demands, there is also an opportunity to influence how the control function develops as the railway transitions towards GBR, with ambitions for the operation to become increasingly strategic, integrated and technology-enabled.For an ..... full job details .....