Job Description
We are looking for a-Contract Manager-who wants to work in a diverse role-where no two days are the same.
Our client is one of the largest facilities management and maintenance contractors in the-UK, offering market leading opportunities for talented professionals looking for long term career progression.
Due to an increase in upcoming projects, there is now a need for a Contract Manager-to join this highly successful and forward-thinking organisation.
As the-Contract Manager,-you will-oversee the delivery of both planned and reactive FM maintenance services in line with contractual SLA''s and KPI''s.-
The-Contract Manager,-will be responsible for:
- Taking overall responsibility for service delivery across client sites and mobile contracts, maintaining high standards of service and customer satisfaction.
- Leading, motivating and developing Service Engineers, including performance management, recruitment, induction and retention.
- Building strong client and colleague relationships through effective communication and monthly service reviews.
- Managing contract financial performance, including gross profit, WIP and debt collection.
- Monitoring service delivery against agreed KPIs and SLAs to ensure contractual targets are achieved.
- Managing subcontractors to ensure quality, efficiency and value for money.
- Identifying opportunities to grow contracts through additional services and project works.
- Providing escalation support for out-of-hours call-outs when required.
- Ensuring full compliance with Health and Safety policies, procedures and legislation.
- Driving the development of Facilities Services through best practice and continuous improvement.
To be successful for this Contract Manager role you must have:
- Technical background in a trade, compliance or supervisory role.
- Proven experience in leading, managing and developing teams.
- Strong customer service skills and experience managing client relationships and portfolios.
- Commercial awareness and experience managing contract financial performance.
- Good understanding of Health and Safety legislation, policies and procedures.
- Experience in mobile service delivery is desirable but not essential.
If you feel you have the necessary skills set and experience to perform this-Contract Manager-role, and you are interested in an opportunity offering unparalleled career development, please apply now.