Resident Engagement Manager

JOB DESCRIPTIONThe Guinness Partnership is a resident-focused organisation, providing housing across England. We were established in 1890 to make a positive difference to people s lives, and today we own and manage nearly 70,000 homes and provide services to 160,000 residents. We have an exciting opportunity for a Resident Engagement Manager to join the team based at our London Euston Road office on a permanent, full-time basis. We offer a hybrid working model, offering a balance of office and home working. The purpose of the role is to lead and develop the Resident Engagement Team, using resident feedback and insight to shape the co-creation of policies, service standards, and initiatives that deliver excellent services and high levels of resident satisfaction. A key priority during your first few months will be establishing and embedding the resident engagement framework, processes and systems for the Building Safety Remediation team during your first few months. You will play a pivotal role in ensuring residents are informed, listened to and actively involved throughout this important programme of work. Once this initial project has been successfully delivered, you will take forward the organisation''s wider resident engagement agenda. This will involve developing and delivering resident engagement strategies, creating meaningful opportunities for residents to influence decision-making, and ensuring they are kept informed about matters affecting their homes and ..... full job details .....