Tenancy Management Officer

Tenancy Management Officer Kent - Covering Maidstone (with scope to cover alternative areas in Kent if required) Up to £35,000 Mobile position - travelling around patch, 5 days per week Please note: We are looking to conduct interviews w/c 23rd November 2026. Hyde is looking for a Tenancy Management Officer to join our Neighbourhoods and Tenancy Services team. You ll deliver a proactive, customer-focused tenancy and anti-social behaviour (ASB) service, managing complex cases, supporting customers and helping to create safe and sustainable communities. Key Duties Manage ASB and tenancy breach cases from investigation through to resolution, ensuring timely and effective action. Investigate cases, gather evidence, maintain accurate records and prepare documentation for legal action, including representing Hyde in court where required. Manage sensitive and complex cases involving issues such as illegal subletting, abandonment, hoarding, domestic abuse, safeguarding and customer vulnerability. Work closely with colleagues and external partners, including local authorities, police, social services and community organisations, to achieve positive outcomes. Keep customers informed throughout their case, ensure actions comply with housing legislation and safeguarding requirements, and contribute to continuous service improvement. Why Join Hyde? Hyde is part of the Hyde group, one of the UK s leading housing providers, managing and owning around 130,000 homes nationwide. We re ..... full job details .....