Customer Service Advisor

Customer Service AdvisorRed Recruitment is recruiting a Customer Service Advisor to join our client''s Customer Financial Assistance and Recoveries team in Glasgow.You will support customers with car finance enquiries, including ending agreements early and managing the next steps when a vehicle has been written off. Combining telephone support with administration and casework, you will guide customers through sensitive situations with empathy, clarity and care.This is a permanent opportunity, with the option to work hybrid after six months.Benefits and Package for a Customer Service Advisor:Salary: 13.30 per hourHours: Shifts worked on a rolling rota within Monday - Friday, 8am - 6pm, and Saturday, 9am - 5pmContract Type: PermanentLocation: Glasgow, office-based initially with the option to work hybrid after six monthsKey Responsibilities of a Customer Service Advisor:Handling incoming calls from customers looking to end their car finance agreement earlyExplaining eligibility, the process and any outstanding payments clearly and accuratelySupporting customers whose vehicles have been written off, liaising with insurance companies and providing settlement figuresRecognising vulnerable customers and those experiencing financial difficulties, ensuring they receive appropriate supportProcessing paperwork, updating customer records and maintaining accurate case notesFollowing up on enquiries and arranging vehicle collections with partner suppliersIdentifying complaints and ..... full job details .....