Temporary Customer Experience Advisor

Temporary Customer Experience AdvisorAre you passionate about delivering outstanding customer service and keen to work in the head office for a premium luxury artisan caf chain?We have an exciting opportunity for a Customer Experience Advisor to join a renowned and growing luxury artisan caf brand. Based within their friendly, close-knit Customer Service team at their Head Office in Camden Town, you will play a key role in delivering exceptional customer experiences across multiple channels. This is a fantastic opportunity to develop your skills within a premium customer-focused environment while becoming part of a supportive and dynamic team that genuinely values learning, development, and service excellence.Job DetailsJob Title: Customer Experience Advisor - temporary 2 months with possible extensionStart Date: Monday 16 NovemberEnd Date: Friday 15 JanuaryLocation: Camden Town, LondonPay Rate: 14.85 per hourHybrid Working: During your first few weeks, you will be based in the office full-time to support your onboarding and training before transitioning to a hybrid working arrangement 3 days in the office and 2 days from home.What Will You Do?As a Customer Experience Advisor, you will be responsible for ensuring customers receive an outstanding experience by:Responding to customer enquiries via telephone, email, and digital channels including Instagram, TripAdvisor, and Google.Logging, categorising, and monitoring customer feedback and complaints.Escalating issues ..... full job details .....