Resident Liaison Officer

Resident Liaison Officer (RLO)Location: SuttonSalary: Up to £32k + PackageContract: Permanent Fortus Recruitment are currently recruiting for an experienced Resident Liaison Officer to join a team working on a external refurbishment programme in Sutton.The successful candidate will act as the main point of contact for residents throughout the works, ensuring clear communication, providing updates and helping to minimise disruption.Key Responsibilities: Act as the main point of contact for residents throughout the external programme. Build and maintain positive relationships with residents, ensuring they are kept informed of works and timescales. Arrange access to properties and coordinate appointments with site teams. Deal with resident queries, concerns and complaints in a professional and timely manner. Identify vulnerable residents and ensure appropriate support is provided throughout the works. Liaise closely with site teams, contractors and management to resolve any issues. Maintain accurate records of resident contact and update relevant systems. Ensure resident satisfaction is maintained throughout the programme. Skills and Experience: Previous experience working as a Resident Liaison Officer within social housing or property maintenance. Experience working on planned works programmes would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, complaints and challenging situations. Strong organisational ..... full job details .....