Customer Service Administrator

Customer Service AdministratorOur client, a dynamic player in the logistics and transportation sector, is seeking a motivated Customer Service Administrator to join their vibrant team in Stoke on Trent, ST1 area. This is a temporary-permanent position offering an exciting opportunity to enhance your career while providing outstanding service to customers.Pay from 12.71phHours: Monday-friday 8:30am-5:00pmRole Overview:As a Customer Service Administrator, the successful candidate will be instrumental in ensuring that customer queries are handled efficiently and effectively. This role requires someone with a passion for delivering exceptional customer experiences and a keen eye for detail.Key Responsibilities:Process orders and maintain accurate client, stock, delivery, and back order records.Produce, check and print product, carton, courier, and dispatch labels.Monitor shared inboxes, respond to routine telephone, and email enquiries.Record returns and refusals and escalate complaints or complex concerns.Maintain spreadsheets, databases, and tracking systems.Work closely with Customer Service, Warehouse and Operations colleagues. Ideal Candidate Profile:Previous administration, customer service, order-processing or similar experience.Good Microsoft Outlook, Word, and Excel skills.The ability to prioritise work, meet deadlines and escalate concerns appropriately.Experience using order-tracking, CRM, WMS, or label-printing systems is desirable.Strong attention to detail and ..... full job details .....