Job Description
Senior-2nd-Line-Support-Engineer
MSP-/-IT-Solutions
Salary-up-to50,000
We-are-looking-for-an-experienced-Senior-2nd-Line-Support-Engineer-to-join-a-growing-MSP,-supporting-a-range-of-professional-services-clients.-This-is-a-great-opportunity-to-work-with-modern-Microsoft-technologies-in-a-fast-paced,-client-focused-environment.
Role-Overview
- Resolve-escalated-2nd-line-issues-across-desktop,-cloud,-networking,-and-infrastructure.
- Support-Microsoft-365,-Azure,-Entra-ID,-Intune,-and-Windows-Server-environments.
- Troubleshoot-complex-technical-issues-and-manage-incidents-through-to-resolution.
- Collaborate-with-3rd-line-teams-on-escalations-and-technical-projects.
- Mentor-junior-engineers-and-deliver-excellent-customer-service.
Requirements
- Strong-2nd-line-support-experience-within-an-MSP.
- Solid-knowledge-of-Microsoft-365,-Azure,-Active-Directory,-and-Windows-environments.
- Good-networking-knowledge,-including-DNS,-DHCP,-VPNs,-and-firewalls.
- Experience-with-ITSM-tools,-remote-support,-and-SLA-driven-environments.
- Strong-troubleshooting,-communication,-and-client-facing-skills.
- Experience-supporting-professional-services-clients-is-advantageous.
What''s-Offered
- Exposure-to-modern-cloud-technologies-and-varied-client-environments.
- Career-progression-and-ongoing-technical-development.
- Supportive,-fast-paced-MSP-environment
Interviews-are-taking-place-next-week-so-get-in-touch-ASAP!