Job Description
Service Advisor (Premium Brand)
Oxford (Oxfordshire)
-35,000 - -45,000 OTE (uncapped bonus potential)
Please note; DO NOT apply unless you have at least 2 years current or recent Car Dealership Service Advisor experience.
We are currently recruiting for an experienced Service Advisor to join a Premium Franchised Dealership in the Oxford area.
This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.
The Role
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish.
Your responsibilities will include:
- Welcoming customers and managing all service and repair enquiries
- Understanding customer requirements and accurately logging vehicle concerns
- Scheduling service appointments, vehicle drop-offs, and collections
- Providing clear and transparent cost estimates and service recommendations
- Keeping customers fully informed throughout the repair process
- Liaising closely with technicians to monitor vehicle progress and ensure timely completion
- Managing bookings via online systems, telephone, and face-to-face interactions
- Building strong, long-term relationships to encourage repeat business
About You
- Minimum 2 years'' recent experience as an Automotive Service Advisor
- Strong understanding of the EVHC (Electronic Vehicle Health Check) process
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks efficiently
- Professional, approachable, and customer-focused
- Stable work history (no more than 3 roles within the last 6 years preferred)
- A team player with a positive and proactive attitude
What We Offer
- Industry-leading benefits package
- Access to "Perks at Work" discount platform
- Structured training and ongoing career development programmes
- Clear progression opportunities within a premium brand network
- A stable and rewarding long-term career path
If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you.
Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy.
Performance Resourcing is a specialist automotive recruitment company, working with dealerships and automotive businesses throughout the UK.
