Job Description
A large automotive provider is looking for a customer-focused Service Advisor to join its Gloucester team. You''ll play a key role in delivering an excellent customer experience, managing service and repair bookings, and ensuring workshop time is utilised efficiently.
- Location: Gloucester
- Salary: -30,000 -34,000 per annum
- Working hours: 42.5 hours per week
- Monday to Friday: 07:00 15:30
- Alternate Saturdays: 07:00 12:00
You''ll manage the client journey from booking through to completion, providing updates on repairs, costs, and timescales while identifying opportunities to promote additional aftersales services.
Key Responsibilities of a Service Advisor
- Deliver excellent client service and maintain all-round satisfaction
- Manage workshop bookings and scheduling
- Keep customers updated on vehicle repairs and progress
- Ensure workshop capacity is effectively utilised
- Provide accurate quotations and cost estimates
- Produce job cards, invoices, and related paperwork
- Explain completed work and identify additional sales opportunities
- Process warranty work in line with manufacturer guidelines
- Accurately record repair requirements
- Liaise with the Parts Department to ensure parts availability
What We''re Looking for in a Service Advisor
- Previous administration or office-based experience
- Strong communication and organisational skills
- Kerridge system knowledge desirable
- Ability to work in a busy, fast-paced environment
Benefits from the role of Service Advisor
- Birthday day off
- 23 day''s annual leave plus bank holidays
- Life assurance (4x salary)
- Company pension scheme
- Enhanced maternity and paternity policies
- Employee Assistance Programme and well-being support
- Training, mentoring, and development opportunities
- Annual appraisals and career progression
- Employee recognition and reward programmes
- Length of employment awards and increased holiday entitlement
- Branded uniform
If you''re passionate about customer satisfaction and want to develop your career within a successful automotive business as a Service Advisor, we''d love to hear from you. Erin Lord is overseeing this role on behalf on E3''s Recruitment client and can provide more information after a successful application, or you can contact our office for support.