Customer Service and Reservations Coordinator (French or Dutch speaking)

FRENCH SELECTION (FS) Customer Service and Reservations Coordinator (French or Dutch speaking) Location: Cambridge Salary: between 30,000 and 32,000 per annum Ref: 5545F To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5545F The company: An established international business committed to providing a high standard of service to its customers. Main duties: Managing customer enquiries, bookings and amendments, resolving issues, handling feedback and providing a high standard of service to an international customer base. The role: - Oversee customer reservations, updates and individual requirements. - Act as a first point of contact for customers, providing support by phone and email. - Deal with customer queries and complaints, ensuring timely and appropriate solutions. - Review customer comments and feedback, responding professionally where needed. - Adapt and translate written content - Liaise with internal teams to ensure a high level of service throughout the customer journey. The candidate: - Previous experience in a customer-facing or administrative role, ideally within a service-led environment - Fluent French or Dutch would be preferred - Confident communicator with a professional and friendly telephone and email manner. - Highly organised, able to prioritise workloads and manage several tasks at once - A positive, hands-on approach with good problem-solving skills The salary: between 30,000 ..... full job details .....