Job Description
FRENCH SELECTION (FS)
Customer Service & Reservations Coordinator (French or Dutch speaking)
Location: Cambridge
Salary: between -30,000 and -32,000 per annum
Ref: 5545F
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5545F
The company:
An established international business committed to providing a high standard of service to its customers.
Main duties:
Managing customer enquiries, bookings and amendments, resolving issues, handling feedback and providing a high standard of service to an international customer base.
The role:
- Oversee customer reservations, updates and individual requirements.
- Act as a first point of contact for customers, providing support by phone and email.
- Deal with customer queries and complaints, ensuring timely and appropriate solutions.
- Review customer comments and feedback, responding professionally where needed.
- Adapt and translate written content
- Liaise with internal teams to ensure a high level of service throughout the customer journey.
The candidate:
- Previous experience in a customer-facing or administrative role, ideally within a service-led environment
- Fluent French or Dutch would be preferred
- Confident communicator with a professional and friendly telephone and email manner.
- Highly organised, able to prioritise workloads and manage several tasks at once
- A positive, hands-on approach with good problem-solving skills
The salary:
between -30,000 and -32,000 per annum
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.