Job Description
Housing Officer (Female Only) | Somerset | -26,200
Job Title: Housing Officer (Female Only)
Salary: -26,200 per annum
Hours: 37.5 hours per week
Contract Type: Permanent
Location: Somerset (office base in Bridgwater or Taunton)
Our Client
Our client is a well-established charity supporting individuals and families facing significant challenges across the South West. They provide accommodation, outreach and specialist support services to people experiencing homelessness, domestic abuse, social exclusion, addiction recovery and other complex circumstances. Their mission is to empower people to achieve greater safety, stability and independence.
The Opportunity
Our client is seeking a compassionate, organised and proactive Housing Officer to join their Somerset Refuge Service. This rewarding role offers the opportunity to support women who have experienced domestic abuse by ensuring they have access to safe, secure and well-managed accommodation.
Working across a portfolio of refuge properties, you will play a key role in delivering effective housing management, supporting tenancy sustainment, managing rent accounts, and helping residents access practical support to move forward positively. Whilst experience within domestic abuse services is beneficial, it is not essential, as full training will be provided.
Due to the nature of the role, regular travel between refuge properties is required. A full UK driving licence and access to a vehicle are therefore essential.
Key Responsibilities
- Manage housing services across 19 refuge properties, ensuring homes remain safe, compliant and well maintained.
- Monitor rent and service charge accounts, supporting residents to sustain payments and minimise arrears.
- Develop and implement SMART payment plans to promote financial stability.
- Carry out property inspections, fire safety checks and health and safety monitoring.
- Prepare accommodation for new residents, ensuring properties are ready for occupation quickly and efficiently.
- Work collaboratively with support workers, finance teams and external agencies to deliver coordinated services.
- Provide housing-related advice and signpost residents to welfare benefits, debt advice and specialist support services.
- Maintain accurate records and contribute to the efficient running of the service.